When mission critical systems need performance tuning, network design changes, and technical assistance, retainer contracts provide access to these resources by a company that understands your network and has an established relationship with your organization.
Businesses and organizations with retainer contracts receive the added benefits of all cutting edge technical resources available to Covetrix at significantly reduced hourly rates. Savings on hourly rates are based on the number of hours purchased annually.
Relationship development
Cost-effective access to technical experts
Reduced operating expenses
Remote administration and trouble-shooting
Access to diversified technical expertise
Logging and monitoring of network resources
Availability of on-site support with a four hour response time
Equipment maintenance
Collaboration and assistance in future technology spending needs
Requirements for on-demand technical support
Diagnosing LAN workstations and servers
General troubleshooting of WAN equipment (routers)
Firewall and VPN implementation and support
Assistance with proprietary applications
Maintenance and repair services
Preventive maintenance services
On-site training of technical staff
Coordination of multi-vendor support
Server performance tuning and optimization
Anti-virus software maintenance
Covetrix retainer programs are designed to provide the same high quality technical service with the addition of on-demand response at a lower hourly rate. The contracts can be customized based on annual block time or project time.
The most commonly utilized contract by our clients is based on block time with a twelve-month commitment. Support terms are specified in the contract to include general network maintenance, remote system monitoring, new projects, and training employees on new and existing implementations.
We at Covetrix pride ourselves in providing our clients with qualified technical experts and timely solutions.
