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In an effort to keep your evolving networks running at peak performance, you need access to technology and security experts who understand your organization's unique environment from the inside out. At Covetrix, we strive to provide the highest quality and most cost effect professional services to all new and existing clients.
Now you can simplify support for your networked resources with Covetrix Advantage Support. Advantage Support provides clients with the highest quality technical assistance without the commitment of a contract. By calling our technical support hotline at 1-877-780-1132, Advantage Support customers can benefit from the following services:
- Weekday access to experts trained on the latest technologies and solutions (M-F, 8:00am to 5:00pm)
- Next day response times
- Dedicated support personnel who understand your unique networks and critical business needs
- Hourly support billing rounded to the nearest quarter hour
For customers in need of technical assistance on a 24x7x365 basis, Covetrix Premium Support is your direct connection to the highest level of Covetrix technical support services. Our Premium Support package offers customers the flexibility to purchase an annual block of time at a lower hourly rate while benefiting from all technical resources available to Covetrix. This includes:
- Mission critical or priority access to expert resources, 24x7x365
- Remote and onsite technical assistance, monitoring, implementation, and IT staff training
- Fast and predictable response times
- Dedicated resources for personalized support
- Access to industry leading support tools
For information on Covetrix Advantage and Premium Support please contact a member of our sales staff at 1-877-780-1132 option #2, or contact us at sales@covetrix.com.
A member of our technical support team can be reached by calling the Technical Hotline at 1-877-780-1132 option #3 or through email to support@covetrix.com.
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